Proactive IT Managed Services using N-able Velocity System

As a managed services provider offering 24x7 network security and supporting some of the largest online companies and British departments of large companies money, Control Circle desires to understand what is happening on its consumer website at any time. But knowing the status of a network of consumers and the ability to respond to the two completely different things. "Many of our competitive, annuity buyers , offer reporting services that alert customers when an IT problem arises," explains Simon Hancock, Finance Director of the Company. "In conversations with customers and prospects, we learned that companies were willing to pay a premium for monitoring service , says Hancock. Looking for a, annuity buyers , complete solution for an internal system for the remote monitoring and treatment purchaser IT infrastructures, the company had clear goals. The company also wanted to power deep to'dig 'shopper networks in order to identify the most granular level possible. "We looked at a number of point solutions, but not included everything, annuity buyers , we were hunting, recalls Hancock. "Some products are only designed to be used in a network, annuity buyers , and not available, annuity buyers ,, annuity buyers , for remote monitoring." The N-able platform gave more detailed information than other network solutions we looked, and the reports are the most obvious and well-formatted, "says Hancock. "Instead of a dispatch saying the server is down, N-state solution tells us that this particular,, annuity buyers , annuity buyers , fan in this part of the server is what is causing the problem. "The company implemented the system speed with the help of Computer Links UK, N-able's distributor in the United Kingdom. Clear, proactive Managed Services'The N-able platform, our managed service offering, annuity buyers , incentives,, annuity buyers , because we are able to buyers visibility into their network operations, "says Hancock." Customers now know and understand the work we are doing for them, and can see the result of their investment in our services. "The company is also prepared to respond, annuity buyers , quickly to problems consumer, annuity buyers , sites - sometimes before the client knows that there is a problem. "If the N-state system indicates a warning, we ensure that the treatment in fifteen minutes by a qualified engineer," from Hancock. "If one server breaks fan in the middle of the night, for example, can we call the supplier and replacement equipment on site in the morning for replacement. By the time the client comes into the office, the problem is already solved. "A winning Partnership The managed services company is able to use the N-platform may have helped gain new customers, annuity buyers , and keep existing customers on board. Currently generate more than 2,000,000, annuity buyers , one years of managed service cash , has joined the company N-able's Club one million U.S. dollars - a group of N-shoppers who can successfully transformed their business models and more than one million U.S. dollars, annuity buyers , in high-value, annuity-based managed services sales, annuity buyers , command. "We able to offer a fully managed service offering through the N-ramp, "Hancock adds." The solution has allowed us to grow and it has grown with us. N-able is the only supplier that we have discovered actually under-state managed services for SMEs and SME market place, and their product reflects that knowledge. ".